Terms and Conditions

These terms and conditions apply to the use of the MuddyBootsFloralBlooms website. By visiting our website including all the information, tools and services available on it, and/or purchasing something from us, you are deemed to have accepted these terms and conditions, and the associated privacy policy available here. If you do not agree to be bound by these terms and conditions, you should not access this Website. If you have any questions relating to these terms and conditions, please email us at [email protected] before placing an order.

You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to our website, read these terms and conditions and ensure you understand them before making a purchase.

Use of the website

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed in accordance with these Conditions. You warrant that the Personal Information which you provide as a customer is true, accurate, current and complete in all respects. You will notify us of any changes to the Personal Information by e- mail at [email protected]

Deposit

For orders over one month in advance of the date requested, we ask for a non-refundable booking fee of 25% of the initial order value to secure your date. If we are unable to provide flowers, we will refund your booking fee. (We will not cancel your order except in exceptional unforeseen circumstances listed below.)

Full Payment

Payment for your event flowers is due in full, one month in advance of the date requested. If your order is not paid for before your event date, your order will NOT be supplied.

MuddyBootsFloralBlooms uses a secure server through Stripe to protect your credit card information. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Pricing

Our prices are listed for 2025 and are based on current market prices at the time of being set (January 2025) anticipating some prices increases over the course of the year. If our costs increase disproportionally or unexpectedly our prices may have to change too. Prices for 2026 will be set in January 2026. Any booking taken in 2025 for 2026 will have the order updated with the new prices in January 2026.

Cancellation

When you place an order for flowers, should you realise you have made a mistake or change your mind, we are able to amend or cancel your order up to 48hours before the day you requested.

Flowers

We offer seasonal fresh flowers, grown on our flower patch. Please see our Social media feeds to see what is likely to be available. All orders will be bespoke and individual.

Collection from the farm is available from May to September. Orders must be placed for next day collection 48 hours in advance. Upon collection, the flowers become your risk.

When you place an order, you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

Your order will only be accepted by us once we have confirmed we have your flowers and that we can offer collection on your suggested date.

Non-acceptance of an order may be a result of one of the following:

We aim to use our own flowers and foliage for your event. We do not promise any specific flower and any specific flower requested is subject to availability and not guaranteed.

Our flowers are ornamental, and all flowers should be considered toxic and potentially harmful if consumed.

You will need clean buckets or vases to collect your flowers in, or you may borrow ours if returned the following week under our returnable deposit scheme.

We will take photos of the flowers we have made and will post them on social media and our website as marketing promotion, please let us know if you do not want your name to be mentioned.

Unforeseen circumstances

There are circumstances which may occur which are not within our reasonable control. Examples include but are not limited to:

Ultimately, MuddybootsFloralblooms cannot accept responsibility for events outside its control and if prevented from providing our service can only offer a refund of money paid. In the event of any dispute, the value of the compensation or refund will not exceed the value of the goods ordered.

Indemnity

You agree fully to indemnify, defend and hold us, and our suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Gingerly Green Flower Farm and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

The company address is Church Farm, The Street, Bergh Apton, Norfolk. NR15 1BN